connect 2nd screen to hp 17 in

[mkedar1]

(edited)

can not connect 2nd screen

[Kuroi_Kenshi]

Hi @mkedar1,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[mkedar1]

HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)

My notebook

Product number: 52V01UA#ABA Serial number: 5CG2045PB0

It does work with HDMI
It does not work with the USB outlet

[Kuroi_Kenshi]

Hi @mkedar1,

Thank you for the response.

Try these steps:

Check Cable Connections:

• Ensure that all cables are securely connected from the laptop to the monitor.
• If possible, try a different cable to rule out any cable issues.

Select the Correct Input Source:

• On your external monitor, use the built-in control panel to select the appropriate input source.

Windows Display Settings:

• Right-click on the desktop and select "Display settings."
• Under "Multiple displays," ensure that the correct display arrangement is selected (e.g., "Extend these displays" or "Duplicate these displays").

Update Graphics Drivers:

• Visit the Official HP Support website and enter your product details to find and download any available driver updates for your graphics adapter.
• Alternatively, use Windows Update to check for and install any optional updates related to drivers.

Check Graphics Card Settings:

• Open the graphics card control panel (e.g., Intel, NVIDIA, or AMD) and look for options related to multiple displays.

Try a Different Port:

• If your HP laptop has more than one display port (HDMI, DisplayPort, USB-C), try connecting the second screen using a different port.

BIOS and Firmware Updates:

• Check the HP Support website for any BIOS or firmware updates that might address connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,