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HP Recommended
Microsoft Windows 11

trying to connect my laptop to my monitor using a hdmi cable, Laptop only has usb and usb-c ports so brought a belkin splitter but still doesnt work , any help is appreciated

4 REPLIES 4
HP Recommended

@mrplumber2022 -- welcome to this peer-to-peer discussion forum. It is not a path to HP Support.

 

What is the model-number of your computer?   It would be helpful to know what video-output ports exist on it, and whether the USB-C port can be used for video-output.

 

Is this your monitor: c06936022.pdf (hp.com)

That web-page lists:  1 HDMI 1.4 (with HDCP support); 1 VGA

 

So, be sure that you have configured the monitor to "listen" to the HDMI-input port, not the VGA input-port, since you have a cable with a HDMI connector at one end, and a USB-C connector at the other end.

HP Recommended

Thankyou for replying to my thread, i have now brought a usb c to display port cable and also brought a hp 27f4k which has a display port, connected it all together to find the exact same message, i honestly do not know what else to do, as if in 2022 two Hp products do not connect easily.

 

HP ENVY LAPTOP MODEL 13-AH0501SA 

MONITOR - HP 27F4K 

 

PLEASER HELP!

HP Recommended

@mrplumber2022 -- on your HP computer, hold-down the "windows" key (bottom-left of your keyboard) and tap the "P" key, to see if a pop-up menu shows "duplicate" or "extend".

 

Or, within the Windows "Device Manager" window, expand the "Display Adapters" branch of the device-tree.

Do you see just one entry, or two entries?

 

Do you have access to any other computer (HP or non-HP) with a USB-C port, that you can try to connect to your HP monitor?

 

Are you using the "input" (or "source") button on the HP monitor to select the appropriate video-input port to become the "active" port. Not VGA. Not DVI. HDMI? DisplayPort?

 

Is this your computer: HP ENVY - 13-ah0501sa Product Specifications | HP® Customer Support

On that page, I see: 

External ports
1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2,

 

which seems to be what you want.

HP Recommended

Ok so today i have turned everything back up to have another go and straight of the bat it is now working, i dont know how and if it will last but thankyou for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.