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- connect hp Envy laptop to Hp27mq monitor Problems

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02-28-2022 05:41 AM
trying to connect my laptop to my monitor using a hdmi cable, Laptop only has usb and usb-c ports so brought a belkin splitter but still doesnt work , any help is appreciated
02-28-2022 09:25 AM
@mrplumber2022 -- welcome to this peer-to-peer discussion forum. It is not a path to HP Support.
What is the model-number of your computer? It would be helpful to know what video-output ports exist on it, and whether the USB-C port can be used for video-output.
Is this your monitor: c06936022.pdf (hp.com)
That web-page lists: 1 HDMI 1.4 (with HDCP support); 1 VGA
So, be sure that you have configured the monitor to "listen" to the HDMI-input port, not the VGA input-port, since you have a cable with a HDMI connector at one end, and a USB-C connector at the other end.
03-02-2022 01:09 PM
Thankyou for replying to my thread, i have now brought a usb c to display port cable and also brought a hp 27f4k which has a display port, connected it all together to find the exact same message, i honestly do not know what else to do, as if in 2022 two Hp products do not connect easily.
HP ENVY LAPTOP MODEL 13-AH0501SA
MONITOR - HP 27F4K
PLEASER HELP!
03-02-2022 02:43 PM - edited 03-02-2022 02:46 PM
@mrplumber2022 -- on your HP computer, hold-down the "windows" key (bottom-left of your keyboard) and tap the "P" key, to see if a pop-up menu shows "duplicate" or "extend".
Or, within the Windows "Device Manager" window, expand the "Display Adapters" branch of the device-tree.
Do you see just one entry, or two entries?
Do you have access to any other computer (HP or non-HP) with a USB-C port, that you can try to connect to your HP monitor?
Are you using the "input" (or "source") button on the HP monitor to select the appropriate video-input port to become the "active" port. Not VGA. Not DVI. HDMI? DisplayPort?
Is this your computer: HP ENVY - 13-ah0501sa Product Specifications | HP® Customer Support
On that page, I see:
External ports | 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, |
which seems to be what you want.