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Ashhay44
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Message 1 of 2
162
Flag Post

dark spot on screen

HP Recommended
HP Pavillion All-in-One 24
Microsoft Windows 10 (64-bit)

My screen has a dark area (not black, just darkened) on the bottom left hand side and occasionally on the right as well. When it's on the login screen the screen is perfect with all colors and brightness working fine, then once I login the sides seem to just go dark. What's causing this issue and how do I fix it?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 2 of 2
Flag Post
HP Recommended

Ashhay44@, Welcome to the HP Support Community!

 

 

As I understand there is a Dead Pixel on your  HP Pavillion All-In-One 24

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked the HP Article pertaining to the Dead pixel policy?

 

While you respond to that, here are a few things you should know:

 

You may attempt 3rd party software or programs to attempt a cure at your own discretion as HP doesn't support 3rd party Softwares, however, the same would not affect your warranty with HP.

 

That said, here's the link to the HP article with the pixel policy: Click here.

(if your pixel defect is within the policy mentioned on the above link, you may contact HP to get a replacement LCD/repair order setup)

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

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