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Madarapu
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Message 1 of 2
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Flag Post

desktop graphic issue

HP Recommended
HP Laptop 15-da1xxx
Microsoft Windows 10 (64-bit)

my desktop screen is always so blurred, when I checked in internet I realized that, this laptop has no graphic pixels on the screen, I we tried to install, but no worked.

whatever the wallpaper I keep, it suddenly got blurred and I can see the icons are also not clear.

what do I do for this to be fixed.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
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@Madarapu

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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