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leo4mee
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Message 1 of 2
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during webcam meetings others can't see me

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Hello. I have a virtual doctor's appt. at 5:30. When we tried this 2 weeks ago, he could not see me. Sound was great. what can I do to make sure I have the webcam working?

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @leo4mee

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

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