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slvrfx61
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Message 1 of 4
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flickering screen

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all in one touch screen

I guess it's been a little over a month that I started noticing flickering on my screen. It has since gotten worse along. I've also noticed if I am in the middle of placing the cursor somewhere to type when the screen flickers, it moves the cursor elsewhere. I don't know if it is a virus or if it's whatever is involved with the flickering. Please help. I think I've only had this computer for about 2 years.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@slvrfx61,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the operating system you are using?
  • Do you have any anti-virus program installed on the computer?

 

Meanwhile, I recommend you update BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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slvrfx61
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Message 3 of 4
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Thanks for the informationm. I did all that you told me and I still have a flickering problem with my screen. You asked about my operating system so here it is. Antivirus is expired. Also with the flickering I also have cursor moves on its own

 

operating system.JPG

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,967 2,683
Message 4 of 4
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@slvrfx61,

 

Thank you for the information.

 

I recommend you remove the Antivirus program from the computer as it is expired and check.

 

Also, boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue on the BIOS screen.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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