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pco659
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h8-1380t graphics card

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Pavilion h8-1380t
Microsoft Windows 10 (64-bit)

Hello All,

I have an older (I suppose) h8-1380t desktop with a Nvidia GeForce GT630 graphics card.  We are using the computer specifically for Zoom lessons, meetings and events my wife participates in.  Everything has worked fine EXCEPT that on 2 occasions now the Acer monitor (brand new) screen goes black when she is involved in a larger Zoom event involving screen sharing a video by a third party on the meeting.  When you search online, you get a number of conflicting suggestions on how to correct the problem. I have yet to get through all the steps of any suggestions without arriving at a "click on this" step that simply isn't available.  Clearly this is some kind of graphics card/power management thing.  Question:  Is this simply a case where my graphics card isn't up to the task of using Zoom? Should I consider a replacement, or is there a fix?  Any suggestions would be appreciated.

 

Thx, P.

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The_Fossette
HP Support Agent
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@pco659

 

I reviewed your post and I understand that the display goes blank when someone shares a video in the zoom meetings.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There could be many reasons why the screen goes blank apart from the graphics card. You need to have a very good Internet connection to view the videos shared in the meetings and even that can cause the display to go blank if the connection is poor.

 

Having said that, before we conclude that the issue is with the graphics card (Hardware) I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, the make sure all the Windows updates are installed (Including optional) and test.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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