11-07-2016 08:30 AM
Welcome to the HP forums! :) It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I reviewed the post and understand the computer screen does not work. I’ll be glad to assist you here. :)
At the outset, you’ve diagnosed perfectly. Excellent job on that score. Kudos to you. It is always a privilege to work with technically savvy customers. I take it as a privilege to share this platform with you. We value your relationship with HP and wish to serve you better. :)
First off, it looks like a hardware issue with the computer. Let’s isolate the issue correctly.
Please visit this link: http://support.hp.com/in-en/document/c03518165 for further assistance. Try to perform the steps in this link. Please try to hook up the computer to an external monitor like the desktop monitor to further isolate the issue. This computer is an older product and has been retired. So if service is required, I request you to contact a technician locally to get the unit fixed if it is not too expensive.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. :)
I am an HP Employee
11-07-2016 09:12 PM
11-08-2016 06:02 AM
Hi @ blancay,
Thanks for the super quick reply and accepting the solution. It was ab absolute privilege to have worked with you. I genuinely hope things work great for you.
Do take care now and have a fabulous week ahead.
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps,
I am an HP Employee