cancel
Showing results for 
Search instead for 
Did you mean: 
stephanie31
New member
1 0 0 0
Message 1 of 2
155
Flag Post

i have a black screen and the cap lock keys are flashing

HP Recommended

So I hve the HP pavilion m3-101 Convertible PC and I once dropped soda on it and then it stopped working a couple days later . After a couple month i tried to turn it on and it worked perfectly besides the mousepad but that’s not important . Anyways it's been working fine until i decided to renew the anti virus i had installed on my computer after downloading it i had to restart so i clicked okay and after that it wouldn’t turn on . I don’t know what do , please help !!! 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 2
Flag Post
HP Recommended

@stephanie31,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation