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Message 1 of 2
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i have a black screen and the cap lock keys are flashing

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So I hve the HP pavilion m3-101 Convertible PC and I once dropped soda on it and then it stopped working a couple days later . After a couple month i tried to turn it on and it worked perfectly besides the mousepad but that’s not important . Anyways it's been working fine until i decided to renew the anti virus i had installed on my computer after downloading it i had to restart so i clicked okay and after that it wouldn’t turn on . I don’t know what do , please help !!! 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@stephanie31,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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