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‎05-09-2020 02:42 AM

HP Recommended
Product: hp 2709
Operating System: Microsoft Windows 10 (64-bit)

I have my new hp notebook pavilion 15-cs3045nl connected with an HDMI cable to my monitor hp 2709m, but if i put the correct resolution 1920X1080 i can't see all the desktop, i mean, the image is cut (i lose about 1 cm at the border), is seem like a zoom, i can see all the image only with 1600X1200, but the quality is obviously very bad, i have insalled all the PC graphic drivers (the driver of the monitor is only for win7x64, i have tried also this one),  I have also tried with different combination PC-Monitor and they are ok, how can i fix this problem? thanks

5 REPLIES 5

‎05-16-2020 11:11 AM

HP Recommended

@GINGIVERO Welcome to HP Community!

 

Have you tried with different HDMI cables?

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c01853728

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎05-18-2020 08:46 AM

HP Recommended

yes, i have tried with several HDMI cables, but nothing have changed...

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‎05-18-2020 10:16 AM

HP Recommended

@GINGIVERO

 

I understand your concerns.

 

Please try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Have a nice day!!

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‎05-19-2020 02:17 PM

HP Recommended

i did, but the probmel is stil there

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‎05-19-2020 05:27 PM

HP Recommended

@GINGIVERO 

 

I understand your concerns.

 

Please perform the system reset and check.

 

Have a nice day!!

 

 

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