• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-19-2020 04:28 PM

HP Recommended
Product: 610 1280qd all-in-done
Operating System: Microsoft Windows 10 (64-bit)

moved to Win 10 touch screen stopped working?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2020 07:15 AM

HP Recommended

@jerry_clements

 

I understand your concerns.

 

As I have told in the previous post. There are no drivers for windows 10 operating systems.

 

You have to roll back to the previous windows version. 

 

Have a nice day!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-22-2020 07:44 AM

HP Recommended

@jerry_clements Welcome to HP Community!

 

I understand that the touch screen is not working after updating to Windows 10 operating system.

 

Do not worry. I will try to fix the issue.

 

This model has not tested for windows 10 operating systems. Please refer the following link

 

As of now, there are no drivers available for Windows 10 operating systems.

 

However, please refer to the below link to troubleshoot the Touch Screen Issues.

 

https://support.hp.com/in-en/document/c03488148

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No

‎01-22-2020 05:37 PM

HP Recommended

Have tried all steps up to step 9 "Bios Upgrade"  What bios version would you recommend I try for Win 10 on my 610 1280qd All-In-one?

 

Was this reply helpful? Yes No

‎01-23-2020 07:15 AM

HP Recommended

@jerry_clements

 

I understand your concerns.

 

As I have told in the previous post. There are no drivers for windows 10 operating systems.

 

You have to roll back to the previous windows version. 

 

Have a nice day!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.