my 27 all in one i bought was advertised on as having a touch screen but there is no driver for it

[dour2241]

my hp 27" all in one was advertised on as having a touch screen but touch does not work and it does not appear to have a driver

[BeemerBiker]

Your AIO comes with options touch or non-touch screens

touch is an option.  Please verify you bought the touch version

[Dragon-Fur]

@dour2241 

Welcome to the HP Community --

According to the Specifications, the Touch Screen is an OPTION.

That means you might have purchased the computer without the Touch Screen feature.

HP Pavilion All-in-One PC 27-ca2000i and 24-ca2000i series specifications

FeatureDescription

Series names	HP Pavilion All-in-One PC 27-ca2000i	HP Pavilion All-in-One PC 24-ca2000i
Touchscreen option	68.6 cm (27.0 in) diagonal, FHD (1920 x 1080), touchscreen, IPS, three-sided micro-edge, glossy, 300 nits, 72% NTSC PCT (Projected capacitive touch) with 10 Point Touch Flicker-free	60.5 cm (23.8 in) diagonal, FHD (1920 x 1080), touchscreen, IPS, three-sided micro-edge, antiglare, 250 nits, 72% NTSC PCT (Projected capacitive touch) with 10 Point Touch Flicker-free
Nontouchscreen options	68.6 cm (27.0 in) diagonal, QHD (2560 x 1440), IPS, three-sided micro-edge, antiglare, 350 nits, 99% sRBG 68.6 cm (27.0 in) diagonal, FHD (1920 x 1080), IPS, three-sided micro-edge, antiglare, 250 nits, 72% NTSC Flicker-free	60.5 cm (23.8 in) diagonal, FHD (1920 x 1080), IPS, three-sided micro-edge, antiglare, 250 nits, 72% NTSC 60.5 cm (23.8 in) diagonal, FHD (1920 x 1080), VA, three-sided micro-edge, antiglare, 250 nits, 72% NTSC Flicker-free
Other features	On Screen Display (OSD) button (rear) Tilt: -5° forward to 20° back Qi Wireless Charging pad (on the base)

Windows 11

Settings > System > Scroll down > About

Read Device specifications > Last Line "Pen and Touch"

Look for "Touch support with 10 touch points"

Example - Settings > System > About > Device Specifications

Settings_System_About_1

=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-

References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

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HP Pavilion AiO PC 27-ca2000i (6L7D8AV)  

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