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‎07-06-2021 01:02 AM - edited ‎07-06-2021 01:04 AM

HP Recommended
Product: HP Chromebook - 11-v033nr
Operating System: Chrome OS

my display screen went black while i was watching a movie you can tell it on but you can see any thing except for when u plug it up to a TV or Monitor i don’t know how to fix if and anyone here experienced this and knows how to fix it please respond.  thats the black screen its showing

image.jpg

Category:
3 REPLIES 3

‎07-06-2021 10:04 AM

HP Recommended

Have you tried rebooting?

what model of laptop is this? is it still under warranty?

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‎07-07-2021 06:36 AM

HP Recommended

yes it’s still under warranty and im not sure what model

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‎07-07-2021 09:45 AM

HP Recommended

during the reboot, do you ever see the HP logo appear, etc.?

Try getting to the BIOS boot menu; reboot/power-on the laptop and continuously press ESC and hopefully you will see the HP logo and a boot menu.

 

If you no longer anything on the laptop screen, then i suggest that you contact HP support.

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