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‎11-17-2022 10:05 AM

HP Recommended
Product: HP ENVY Desktop - 795-0037cb

Trouble shooting this item:  Owner was told maybe low battery on the mouse.  Tried different mouse.  Still nothing.  Tried unplugging the whole system.  Still nothing.  Tried different cable for the vga.  Still nothing.  Tried a different monitor, still no display.  

So I feel it's an issue with the vga plug on the back of the tower.  From what I could find, they saw to open the tower up

 

Category:
1 REPLY 1

‎11-17-2022 12:48 PM

HP Recommended

@RESCUEBLUE 

 

How do you connect them ? Is this the first time connection ? The specs of your machine is

 

         https://support.hp.com/au-en/document/c06020221

 

It has following ports at its back

 

  1. Audio: Line in
  2. Audio: Line out
  3. Audio: Microphone
  4. DisplayPort
  5. HDMI out
  6. USB 2.0: 2
  7. USB 3.1: 4
  8. LAN (Ethernet)

Your machine does not have VGA port. What is your monitor ? You can use port 4 or 5 to connect to a monitor.

 

Regards.

BH
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