no video output

[schout-it]

Got my new desktop yesterday and was trying to install it.

When starting the leds on the back of the GPU run but after some time they turn of.

I suspect when windows is loaded, because when I press the power button once, it goes to sleep.

I don't have any output to screen, not when bios is posting, and not after when the fans ramp down.

I have already reseated the GPU and checked the seating og the GPU power.

Also done a ctrl-b +power cycle (5 long beeps)

The integrated display port is covered, and I don't think I can get the cover out without disassembling the whole system.

I suspect either the GPU, CPU, driver or firmware problem.

Are there any other steps I can do, or should I rma

[Irfan_06]

Hi @schout-it,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[schout-it]

I got it working over HDMI

I suspect that the display port cables I tried were to old

As my current screen is 1440/75hz HDMI should suffice for now

[Irfan_06]

Hi @schout-it,

That's great! Happy to hear that the issue has been resolved. I appreciate your time and patience.

If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support