• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-18-2018 06:58 PM

HP Recommended
Product: pavillion gaming desktop
Operating System: Microsoft Windows 10 (64-bit)

so all the ports on the back of my gaming desktop are covered up or are unknown except for one of the hdmi ports. I am trying to runa dual monitor setup and this is not letting me.

1 REPLY 1

‎12-19-2018 06:18 AM - edited ‎12-19-2018 06:19 AM

HP Recommended

Without a full model number, it will be a generic answer.  If all the outputs are covered, that means they are not to be used with the current setup.  That condition usually indicates there is a graphics card present and those covered outputs are from the motherboard.  Most modern graphics cards have more than one output, so please explain the statement " or are unknown except for one of the hdmi ports".  I suspect that is the problem, probably a display port is present but its  purpose unknown to you.

Investigate if that is the situation and report back.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.