playimg dvd on AIO computer

[surind]

I inserted a dvd and nothing happened. in my computer from DELL, a play menu came up,  so how di i play the dvd? 

[Echo_Lake]

@surind
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried with different DVDs?
• Are you getting any error message or code while playing the DVD?
• Does it show under this PC options?

Step 1: See if the drive displays in BIOS

Step 2: Check the drive name in Device Manager

Step 3: Use the Hardware and Devices troubleshooter

Step 4: Reset the computer power

Step 5: Check drive cable connections (desktop tower computers only)

Step 6: Clear the upper and lower registry filters

Step 7: Test for CD/DVD drive failure  Click here: https://support.hp.com/in-en/document/c03370738 to know more about DVD playback.

And also check this link: https://support.hp.com/in-en/document/c04222533  HP PCs - Using CyberLink PowerDVD to play videos, music, and movies.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.