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surind
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playimg dvd on AIO computer

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Example: Pavilion 65XXHP 24-f0015na 23.8" Intel® Core™ i3 All-in-One PC - 1
Microsoft Windows 10 (32-bit)

I inserted a dvd and nothing happened. in my computer from DELL, a play menu came up,  so how di i play the dvd? 

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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@surind
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different DVDs?
  • Are you getting any error message or code while playing the DVD?
  • Does it show under this PC options?

Step 1: See if the drive displays in BIOS

Step 2: Check the drive name in Device Manager

Step 3: Use the Hardware and Devices troubleshooter

Step 4: Reset the computer power

Step 5: Check drive cable connections (desktop tower computers only)

Step 6: Clear the upper and lower registry filters

Step 7: Test for CD/DVD drive failure  Click here: https://support.hp.com/in-en/document/c03370738 to know more about DVD playback.

And also check this link: https://support.hp.com/in-en/document/c04222533  HP PCs - Using CyberLink PowerDVD to play videos, music, and movies.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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