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Alex_nas
New member
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Message 1 of 2
156
Flag Post

return VR that have invalid S/N

HP Recommended
HP Reverb G2 Virtual Reality Headset

i got my new HP VR G2, its not recognized by computer i try many solution to get if fix no joy, i am try to contact the support and they told me unknown product status , i am not able to talk to support or even return it. any idea how to contact them if i have UNKNOW protection !!! ,.

 

this is the worst support i have it ever !!!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Alex_nas

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Make sure that the most recent drivers are installed for the headset and USB controller.
  • Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device. See example below: The list of devices in Device Manager
  • Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
  • Use the included USB-C to A adapter to try different ports.
  • Try plugging the headset in through a USB Hub to the computer.

    NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2 devices. If you are unable to connect your device after check all the available ports, please contact HP Support.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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