08-20-2019 11:30 AM
so I got it brand new like 6 months ago and now when I turn it on and login on the left side of screen there is like a few pink small lines that go from top to bottom. Will hp send me a new computer or what can I do cause I spent a lot of money to get it and this just happened out of no where. please help!!!!!!!!
08-22-2019 12:24 PM - edited 08-22-2019 12:25 PM
Thank you for posting your query on HP Community,
Does the issue persist on the BIOS page?
If the issue persists on the BIOS page it is a hardware issue with the display.
If the issue does not persist on the BIOS page try updating the graphics, chipset and BIOS on the PC to the latest version.
Uninstall the graphics driver from device manager and install the latest version of BIOS,chipset and graphics drivers on the PC using the HP support assistant.
Refer this article to know more information about using HP support assistant. Click Here
Refer this article to further troubleshoot display issues with the PC. Click Here
Let me know how it goes!
I hope you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee