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teddy2016
Level 2
19 11 0 0
Message 1 of 4
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start up

HP Recommended
lHP Pavilion All-in-One 24-xa0xxx My desktop ion 65XX
Microsoft Windows 10 (64-bit)

Upon start up, after putting in my ID, I get the below as per screen shot. 

How to remove the Left hand blank square from appearing. ESC removes it but I want it gone.

Not so important, the task bar was black, now a light grey, not clear for me. How to return to black.

Thankyou all

teddy2016_0-1587090253254.png

 

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 4
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@teddy2016 Welcome to HP Community!

 

I understand that you are facing windows startup issues.

 

Do not worry. I will try to fix the issue.

 

 

Please let us know is this happens in the safe mode.

 

Please disable Microsoft services and check.

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

 

 

 

 

 

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teddy2016
Author
Level 2
19 11 0 0
Message 3 of 4
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Thank-you for your assistance with this matter.

The steps you offered seam simple, but as a 71 year old, I am reluctant to attempt them.

I was told that the issue is a simple settings issues, and I will attempt to rectify that way as a first.

If this does not work, I will attempt your solution.

It is an annoyance really, but I can live with it but would prefer not to as this has only happened after I purchased this new HP computer.

Again, I thank you for your reply

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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@teddy2016

 

I understand your concerns.

 

We would like to confirm that if the issue happens in the safe mode.

 

However, I would suggest you try to create a new user account and check.

 

Have a nice day!!

 

 

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