cancel
Showing results for 
Search instead for 
Did you mean: 
Jbarquet
New member
1 0 0 0
Message 1 of 3
271
Flag Post

the dll for the touch screen in my laptop is dissapeared.

HP Recommended
HP-15-au018wm
Microsoft Windows 10 (64-bit)

I have my laptop Pavilion with touch screen. From time to time the dll file that manage the touch screen disappears from fr Device Manager, Human Interface and the touch screen doesn't work anymore. 

I would like to reinstall de dll file without reformatting the computer . How can I do that?

 

Jose

2 REPLIES 2
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,739
Message 2 of 3
Flag Post
HP Recommended

@Jbarquet


Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the touchscreen. 

 

Don't worry, I'm here to help!

 

Let's try these steps -

 

Step 1 Re-install the touchscreen drivers -

 

1)In Windows, search for and open Device Manager.
2)Expand the Human Interface Devices heading.
3)The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
4)Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

 

Step 2 Windows Updates troubleshooter - 

 

Click on this link to run Windows Updates troubleshooter.

 

Step 3 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 4 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 5 BIOS Update -

 

Download and install the BIOS update from this link.
 
Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

Was this reply helpful? Yes No
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,739
Message 3 of 3
Flag Post
HP Recommended

We haven’t heard from you in a while. This post is with reference to the thread you had created at your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we had provided worked for you? 

 

If you have any other queries, feel free to reply any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, followed by clicking on the “Accept as solution” on the post you feel, helped you the most, Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation