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HP Recommended
HP Laptop PC 15-dy2000 (2D115AV)
Microsoft Windows 11

my computer is a touch screen out of the box and has been working up until this morning but when I looked up in my software it says no touch or pen functions. 

1 REPLY 1
HP Recommended

Hi @michael89898,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.  

 

I'm sorry to hear that you're experiencing a touchscreen issue with your HP device. Here are some possible solutions to try.

 

  • Clean the screen: Sometimes a touch screen may not work properly if there's dirt or debris on the screen. Try wiping the screen with a soft cloth to remove any dirt or fingerprints.
  • Restart the device: Sometimes a simple restart can fix issues with the touch screen. Try turning off the device and turning it back on again.
  • Update the drivers: Check for any updates to the touch screen drivers. You can do this by going to the Device Manager, finding the touchscreen driver, and checking for updates.
  • Run a diagnostic test: HP devices often come with built-in diagnostic tests that can help identify issues with the hardware. Check your device's user manual to see if there's a diagnostic test you can run.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.