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airman1218r
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Message 1 of 2
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touch screen quit working

HP Recommended
all in one 24b012 touch
Microsoft Windows 10 (64-bit)

touch screen quit working. have checked HID and it doesn't show there. have tried several things to bring back but no good. 

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A4Apollo
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Message 2 of 2
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HP Recommended

Hey there! @airman1218r,

 

Does the issue persist on the BIOS page?

 

It sounds like a hardware issue. However, try the steps recommended below and check if it helps.

 

To solve the issue you need to update the touch panel firmware and BIOS to the latest version.

 

Update the touch panel firmware using this link. Click Here

 

Update the BIOS using this link. Click Here

 

Also, Please try few steps recommended below.

 

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.


Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

 

Refer this article to know more information about touchscreen issues with the PC. Click Here

 

Hope to hear from you soon!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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