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Cooterbug
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Message 1 of 2
166
Flag Post

touch screen

HP Recommended
HP Pavillion 27 Inch all-in-one Touchsmart
Microsoft Windows 10 (64-bit)

I had touch screen, now I don't.  Can't do any of the enabling stuff because it says no pen or touch on this computer.  Tried to download a driver, says the driver is for ILITEK  and I don't have it.  Geek Squad had it for two days and told me I had a bad panel and would have to send it back to HP.  I don't think that's the problem since many other users have reported the same problem.  I'm out of warranty and don't want to spend a lot just for touch screen.  Any suggestions?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Cooterbug

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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