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‎01-10-2021 09:34 AM

HP Recommended
Product: Envy 23 all in one
Operating System: Microsoft Windows 10 (64-bit)

my touch screen isn't working.,,
when I run the HP diagnostic tool it responds smoothly, but when in Windows, nothing happens.

already tried. installing older driver.
in the about section touchscreen isn't available for this computer

any ideas?

tnx

1 REPLY 1

‎01-13-2021 12:34 PM

HP Recommended

Hi@RoyG2, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

https://support.hp.com/in-en/document/c03488148

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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