Create an account on the HP Community to personalize your profile and ask a question
04-21-2020 03:41 PM
@adamefamily08 Welcome to HP Community!
I understand that the touch screen is not working.
Do not worry. I will try to fix the issue.
During my research, I came across this HP document that helps in resolving touchscreen related issues: https://hp.care/2l6YMnO
Also please download and run the HP Support Assistant tool. This tool will install the required drivers and updates for your HP computer.:
- Click here to download and install the HP Support Assistant.
Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.
Figure : Updates in the My PC box
The Updates window opens.
If HP Support Assistant detects updates, a list of updates displays in the Updates available window.
Figure : Updates window
To check for recent updates, click Check for updates and messages.
HP Support Assistant connects to the HP servers and performs the following actions:
Downloads messages and updates
Gathers configuration information
Analyzes your computer system
Prepares an action list
If HP Support Assistant finds updates, they display in the Updates available window.
Figure : Updates available window
To postpone or delete a current update, use the following steps.
Next to the message you want to postpone, click Remind me.
Select Tomorrow, One week, or One month, depending on when you want to be reminded.
To delete an update, click next to the update.
To install the update now, click the Install now icon () next to the update.
To review completed and postponed actions, scroll down to the Action log section.
You may restart the computer after the HP support assistant finishes installing the required drivers.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Didn't find what you were looking for? Ask the community