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‎09-06-2022 05:56 PM

HP Recommended
Product: HP Pavilion All-in-One - 23-q113w (Touch)
Operating System: Microsoft Windows 10 (64-bit)
  1. Touchscreen stopped functioning.  I rebooted and the touch was back.  It went out again and the drivers disappeared.  it has been almost two years since this happened.  I have done a system restore, fresh install, numerous other things.  I have probably destroyed the computer, yet I just want the touch back.  I had to buy a new computer with touch, yet i still want to know why this happened.  And if maybe i can fix it.  I have had advice from numerous microsoft forums, have tried to install new drivers, nothing worked.  I have updated everything possible in the computer.  Is there any thing else i can try before I just throw in the towell?  Thanks
Category:
2 people had the same question
17 REPLIES 17

‎09-06-2022 07:23 PM

HP Recommended

Hello @Marnie70 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-06-2022 07:52 PM

HP Recommended

I am so happy you will help me.

 

Here is the info you requested.

Microsoft Windows 10 Home

10.0.19044  Build 19044

23-q113w

NOAO1AA#ABA

AMI-AO.13,11/9/2018

 

Anything more just ask!

 

 

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‎09-06-2022 08:01 PM - edited ‎09-06-2022 08:04 PM

HP Recommended

Hello @Marnie70 

 

(1) Download and install

HP Consumer Desktop / Notebook PC ME Firmware Update

05 Rev.A30.5 MBMay 14, 2019Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

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‎09-07-2022 12:36 PM

HP Recommended

Good day.  I did the things you suggested.  I took a couple screen shots as you said.  None of what I did had any effect.  Will try something more. ThanksScreenshot (27).png

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‎09-07-2022 07:06 PM

HP Recommended

Hello @Marnie70 

 

Skip (1) and continue with (2)

 

Kind regards

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‎09-07-2022 07:14 PM

HP Recommended

I did that also and it said the machine passed all the tests.  I didn't see anything about touch screen though, only mouse.  Also, when i go to the system it says this computer does not have touch available.  Yet when the screen worked it was there.  This is perplexing.

1 person found this reply helpful
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‎09-07-2022 07:54 PM

HP Recommended

Hello @Marnie70 

 

(1) Power off computer

(2) Disconnect power cable

(3) Press and hold <power> button for 30 seconds

(4) Connect power cable

(5) Power on and test <touchscreen> again

(6) Please report your results

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‎09-07-2022 10:46 PM

HP Recommended

I did the things you said and it still isn’t working

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‎09-07-2022 11:53 PM

HP Recommended

Hello @Marnie70 

 

Repair Windows

 

(1) Open cmd.exe (right click) as administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe (right click) as administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot 

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