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‎09-06-2022 05:56 PM

HP Recommended
Product: HP Pavilion All-in-One - 23-q113w (Touch)
Operating System: Microsoft Windows 10 (64-bit)
  1. Touchscreen stopped functioning.  I rebooted and the touch was back.  It went out again and the drivers disappeared.  it has been almost two years since this happened.  I have done a system restore, fresh install, numerous other things.  I have probably destroyed the computer, yet I just want the touch back.  I had to buy a new computer with touch, yet i still want to know why this happened.  And if maybe i can fix it.  I have had advice from numerous microsoft forums, have tried to install new drivers, nothing worked.  I have updated everything possible in the computer.  Is there any thing else i can try before I just throw in the towell?  Thanks
Category:
2 people had the same question
17 REPLIES 17

‎09-06-2022 07:23 PM

HP Recommended

Hello @Marnie70 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-06-2022 07:52 PM

HP Recommended

I am so happy you will help me.

 

Here is the info you requested.

Microsoft Windows 10 Home

10.0.19044  Build 19044

23-q113w

NOAO1AA#ABA

AMI-AO.13,11/9/2018

 

Anything more just ask!

 

 

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‎09-06-2022 08:01 PM - edited ‎09-06-2022 08:04 PM

HP Recommended

Hello @Marnie70 

 

(1) Download and install

HP Consumer Desktop / Notebook PC ME Firmware Update

05 Rev.A30.5 MBMay 14, 2019Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-07-2022 12:36 PM

HP Recommended

Good day.  I did the things you suggested.  I took a couple screen shots as you said.  None of what I did had any effect.  Will try something more. ThanksScreenshot (27).png

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‎09-07-2022 07:06 PM

HP Recommended

Hello @Marnie70 

 

Skip (1) and continue with (2)

 

Kind regards

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‎09-07-2022 07:14 PM

HP Recommended

I did that also and it said the machine passed all the tests.  I didn't see anything about touch screen though, only mouse.  Also, when i go to the system it says this computer does not have touch available.  Yet when the screen worked it was there.  This is perplexing.

1 person found this reply helpful
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‎09-07-2022 07:54 PM

HP Recommended

Hello @Marnie70 

 

(1) Power off computer

(2) Disconnect power cable

(3) Press and hold <power> button for 30 seconds

(4) Connect power cable

(5) Power on and test <touchscreen> again

(6) Please report your results

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‎09-07-2022 10:46 PM

HP Recommended

I did the things you said and it still isn’t working

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‎09-07-2022 11:53 PM

HP Recommended

Hello @Marnie70 

 

Repair Windows

 

(1) Open cmd.exe (right click) as administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe (right click) as administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot 

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