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HP Recommended
HP ENVY Desktop - 795-0037cb
Microsoft Windows 11

 

The HP symbol and little white circle spin around and then the display goes black. the display on- off light stays on

5 REPLIES 5
HP Recommended

hi

 

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

 

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

gave the system extensive tests everything passed...display will not come on it said to check the cable or video source.

HP Recommended

hi

"

HP ENVY Desktop - 795-0037cb
Operating System: Microsoft Windows 11"
 
 
  • Microsoft Windows 10 Home (64-bit)

 

the computer, would be of origin under windows 10!
so if everything is ok, then, we will have to say a little more
if you installed windows 11, it worked correctly, you may have this problem after an update etc!

Advice For Asking The Best Questions | HP Support Forums | HP - YouTube

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Everything tested OK. the display still doesn't it said to check the video cable or video source ran a system extensive test and everything passed can get the test on the screen, but when turn it on get a black screen......

HP Recommended

you are not answering my questions
if i don't have more information, then all i can tell you is to reinstall windows 10

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-desktop-pc-795-0000i/19390486/model/2191030...

 

Windows 11 on devices that don't meet minimum system requirements 

 

If the installation goes well for some, for others it can be complicated
go back to windows 10 - HP Support Community - 8200306

 

my laptop isnt coming on after i take it off - HP Support Community - 8238058

 

Re: [OMEN 17t-cb000] Windows 11 not fully compatible with BI... - HP Support Community - 8173257

 

Re: desktop will not boot up after attempted windows 11 upgr... - HP Support Community - 8237646

 

HP icore5, and generation, windows 11 installed now it won't... - HP Support Community - 8238507

 

Hp also might not provide any update:

 

HP PCs – Support for Windows 11 | HP® Customer Supportbr>

 

Think carefully, before taking the risk, see the experiences of other users, see if it can be interesting, or if you can wait to have a new computer later, 100% compatible!
Windows 10 remains one of the best systems, and can be used for quite a while.


I have performed the installation with a compatible computer ..
And I can not take full advantage of the more or less interesting features, because you have to have a certain material
https://www.microsoft.com/en-us/windows/windows-11-specifications
So far, so there is nothing extraordinary about this system
So if the computer is not compatible, you have little interest in using it ..
In some cases, we can have more problem than something else (performance etc), it is better to wait until most of the bugs are solved.
And even better to have a 100% compatible computer, in order to be able to take advantage of the available features

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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