video display

smart11 · ‎02-12-2023

The HP symbol and little white circle spin around and then the display goes black. the display on- off light stays on

Prométhée · ‎02-13-2023

hi

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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smart11 · ‎02-16-2023

gave the system extensive tests everything passed...display will not come on it said to check the cable or video source.

Prométhée · ‎02-17-2023

hi

"

HP ENVY Desktop - 795-0037cb

Operating System: Microsoft Windows 11"

https://support.hp.com/us-en/document/c06020221

Microsoft Windows 10 Home (64-bit)

the computer, would be of origin under windows 10!
so if everything is ok, then, we will have to say a little more
if you installed windows 11, it worked correctly, you may have this problem after an update etc!

Advice For Asking The Best Questions | HP Support Forums | HP - YouTube

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was this reply helpful , or just say thank you ? Click on the yes button
>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

smart11 · ‎02-17-2023

Everything tested OK. the display still doesn't it said to check the video cable or video source ran a system extensive test and everything passed can get the test on the screen, but when turn it on get a black screen......

Prométhée · ‎02-18-2023

you are not answering my questions
if i don't have more information, then all i can tell you is to reinstall windows 10

https://support.hp.com/us-en/drivers/selfservice/hp-envy-desktop-pc-795-0000i/19390486/model/2191030...

Windows 11 on devices that don't meet minimum system requirements

If the installation goes well for some, for others it can be complicated
go back to windows 10 - HP Support Community - 8200306

my laptop isnt coming on after i take it off - HP Support Community - 8238058

Re: [OMEN 17t-cb000] Windows 11 not fully compatible with BI... - HP Support Community - 8173257

Re: desktop will not boot up after attempted windows 11 upgr... - HP Support Community - 8237646

HP icore5, and generation, windows 11 installed now it won't... - HP Support Community - 8238507

Hp also might not provide any update:

HP PCs – Support for Windows 11 | HP® Customer Supportbr>

Think carefully, before taking the risk, see the experiences of other users, see if it can be interesting, or if you can wait to have a new computer later, 100% compatible!
Windows 10 remains one of the best systems, and can be used for quite a while.

I have performed the installation with a compatible computer ..
And I can not take full advantage of the more or less interesting features, because you have to have a certain material
https://www.microsoft.com/en-us/windows/windows-11-specifications
So far, so there is nothing extraordinary about this system
So if the computer is not compatible, you have little interest in using it ..
In some cases, we can have more problem than something else (performance etc), it is better to wait until most of the bugs are solved.
And even better to have a 100% compatible computer, in order to be able to take advantage of the available features

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was this reply helpful , or just say thank you ? Click on the yes button
>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

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