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BobS47
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Solved!

video freezes but audio keeps going

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Microsoft Windows 10 (64-bit)

Recently I have been having an issue with viewing Youtube and other shows,the video will freeze but the audio keeps on running. Any clues as to what gives?

Also my computer currently has 6gb ram. Would like to add more but don't know what the limit is.

Thanks

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itsmyname
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@BobS47 --   my computer currently has 6gb ram. Would like to add more but don't know what the limit is.

 

The www.crucial.com web-site is a good place to find compatible RAM for your computer, and to list the maximum RAM supported by your motherboard.

 

However, before spending any money, open the Windows "Task Manager", and switch to the "Performance" tab, to see how much/little of the current 6GB of RAM that you are using.  Maybe, you don't need more RAM.

 

Also, that "Performance" tab will tell you if your CPU is running at 100%, i.e., it is struggling to keep-up with the audio/video from YouTube.

 

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itsmyname
Level 8
2,664 2,646 95 284
Message 2 of 2
Flag Post
HP Recommended

@BobS47 --   my computer currently has 6gb ram. Would like to add more but don't know what the limit is.

 

The www.crucial.com web-site is a good place to find compatible RAM for your computer, and to list the maximum RAM supported by your motherboard.

 

However, before spending any money, open the Windows "Task Manager", and switch to the "Performance" tab, to see how much/little of the current 6GB of RAM that you are using.  Maybe, you don't need more RAM.

 

Also, that "Performance" tab will tell you if your CPU is running at 100%, i.e., it is struggling to keep-up with the audio/video from YouTube.

 

View solution in original post

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