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Message 1 of 2
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Flag Post

videos wont play, states to reload and when I do it still doesn't play

HP Recommended
Pavilion23
Microsoft Windows 10 (64-bit)

Cant get videos to play or load.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@samsich2

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the videos aren't playing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which application are you using to play videos?

Is it online or offline content?

When was the last time it worked?

 

While you respond to that, here's what you need to do:

 

Start with updating the BIOS, Video card and chipset drivers:

Click here to find and install the same.

 

Also try with an alternate application and let me know if that works.

 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
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