webcam doesn't work

[haizhi]

Hi guys,

I bought a HP Pavilion All-in-One - 24-xa0029c 3 months ago. Its webcam stop working recently. I tried a external one, it worked fine.

I checked the spec, it shows the webcam is a "HP Truevision FHD camera with dual array digital microphone".

I could not find any camera under "Device Manager". My guess is that Win10 updates somehow erased the webcam driver. Would you please help me to get the driver reinstalled?

Thanks!

Haizhi [Personal information removed]

[The_Fossette]

@haizhi

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430152

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[haizhi]

Hi Fossette,

Thank you for trying to help me. But it still doesn't work.

I tried to follow the doc you provided, especially the section: Webcam is not listed in Device Manager, but

#1. my computer is an All in one, so I couldn't unplug/plug the camera.

#2. There is no "Camera" or"Imaging devices" section listed in my "Device Manager" at all.

#3. I clicked "Scan for hardware changes", nothing changes. Restarting computer,  same.

#4. I started "Camera" application, it always shows a "NoCamerasAreAttached" error. 

Thanks!

Haizhi Zhong

[The_Fossette]

@haizhi

Thank you for the information.

I recommend you perform a test on the webcam following the steps in the below article and let me know the result.

https://support.hp.com/in-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[haizhi]

Hi Fossette,

I followed the doc you provided, tested hardware failure . And found nothing.

I am quite sure it is a simple software issue. Somehow the camera driver was eliminated, and cannot auto reload. Actually restart computer once fixed the issue, but it no longer works now.

Thanks. 

[The_Fossette]

@haizhi

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[haizhi]

Reset window doesn't solve the problem.

From what I can see, it must be a DRIVER issue. Would you please help me find the driver for that webcam? Thanks!  

[The_Fossette]

@haizhi

The webcam uses the Windows built-in drivers and there is no specific driver from HP for the webcam. 

I recommend you try the reset and check if it helps.

Let me know how it goes.

Cheers!

[haizhi]

I did reset windows, it simply didn't work.

Thank you for trying to help. 

[Riddle_Decipher]

@haizhi It looks like this is a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.