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‎01-14-2020 02:26 PM

HP Recommended

This is exactly whats happening to me. However I am not a n experienced computer tech. If one of you guys have time,could you walk me through the solution auugy suggested on the microsoft blog. It sounds like that solved the problem.

Thanks for your attention guys !

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‎01-15-2020 01:12 PM

HP Recommended

I spoke with a friend who has a new HP laptop with a disc/DVD/CD drive and noticed the factory installed Cyberlink Power DVD 64 bit player. So I re installed this software/player and all DVD's and CD's play greta. Better than what I had with Windows 7. Thanks for all your help!

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‎01-15-2020 01:14 PM

HP Recommended

That was Cyberlink Power DVD 19 64 bit

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‎01-16-2020 10:23 AM

HP Recommended
@Prométhée wrote:

Hello
it seems to me that the question has not been answered:
Has the pc been installed as an update from windows 7, or is it an installation after having deleted everything?
Originally the pc had to be already equipped with cyberlink power dvd
https://support.hp.com/us-en/document/c04222533
so it should work ..
I read that the pc is equipped with two Dvd players, but it is not original there is only one?
Maybe we should try one and then the other alone?

 

Yes !
so I do not understand the marked answer, this is what I suggested from the beginning

 

 

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