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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)

my window hello face recog is not working in my laptop

 

3 REPLIES 3
HP Recommended

Hi @haswath,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you're having trouble signing in to your Windows 11 device with Windows Hello, here are some things to try. 

Before you begin

Make sure you set up Windows Hello on your device. For more info on how to do this, go to Learn about Windows Hello and set it up.

Check for updates

Checking for Windows updates might fix issues you're having with Windows Hello. Select Start Settings  > Windows Update  > Check for updates

 

Install any updates that you need. You might need to restart your device. Then try signing in using Windows Hello again. 

 

If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello. If that happens, sign in with a PIN or password instead, and then set up Windows Hello again.

 

If you get an error message that says Couldn't recognize you. Please sign in with your PIN. when you try to sign in with Windows Hello, follow the steps below to improve recognition. This error message can occur if you wear glasses and didn't set up face recognition to recognize you both with and without your glasses. This might also occur if the device has been moved and the lighting conditions are dramatically different in the new location.

To improve recognition, select Start  > Settings  > Accounts  > Sign-in options  > Facial recognition (Windows Hello), and then select Improve recognition.

If you are having a problem with Windows Hello facial recognition, try running a troubleshooter that might fix the problem.

Run Windows Hello troubleshooter

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @haswath,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @haswath,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
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