zoom room freezes up , my video is ok , i have to exit prog then go back in.

[betsbest]

while on zoom the room freezes up but my video is fine.  I have to exit program.  the first 1 or 2 attempts to get back on zoom says page not found then finally I can get back in and the rest of the meeting is fine.  this just started happening in the last 2 weeks.  I am host so it kicks everyone out of the room they have to reenter.

NOTE: i picked OS windows 10( 32bits.)  i dont know if i have 32 or 64.  i am a novice at this. i really need help fast.

[Echo_Lake]

@betsbest

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Log in to the Zoom client.

2. Click your profile picture, and then select Settings.

3. Click the Video tab.

4. If your webcam is working, a preview of your webcam is displayed. You can also choose a different webcam, if available.

Testing your webcam if you are in a meeting

1. Click the arrow (^) next to Start Video or Stop Video.

2. Click Video Settings.

3. If your webcam is working, a preview of your webcam is displayed. You can also choose a different webcam, if available.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.