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kinfai_cheung
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Message 1 of 6
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AX210 Windows 10 1607(14393.3443) - 802.11AX radio type showing as 'unknown'

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HP T628
Microsoft Windows 10 (64-bit)

hi

 

When connecting to 802.11AX capable access point, Windows 10 is showing the radio type as "unknown". Removed Intel Proset/Wireless software (including saved data), as well as hardware from Device Manager and reinstalled with latest driver. No change.

 

Operating System: Windows 10 1607(14393.3443)

 

Does this version of win10 not support wifi6? But I didn't find relevant information。

 

Anyone know why the driver is showing "unknown" in supported radio types and how I can remedy it?

 

thanks

 

_20220622143030.png

5 REPLIES 5
ub6424
Level 9
3,376 3,359 188 327
Message 2 of 6
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Hello @kinfai_cheung 

 

(1) Update wifi driver

Intel WLAN Driver for WE10I 64bit

22.110.1.1 Rev.A12.0 MBFeb 18, 2022Download

 

(2) Reboot your computer and test again ...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655888751596.png

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kinfai_cheung
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Message 3 of 6
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Hello @Ub6424

 

Thank you very much for your reply, I tried your suggestion but the problem is still there,
Is there any other solution, thanks again

 

20220623094006.png

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ub6424
Level 9
3,376 3,359 188 327
Message 4 of 6
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Hello,

 

(1) Get latest driver package from intel site here

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

(2) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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kinfai_cheung
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Message 5 of 6
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hello

oh no

This driver package is not suitable for my system.

 

20220623105901.jpg

 

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ub6424
Level 9
3,376 3,359 188 327
Message 6 of 6
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Hello @kinfai_cheung 

 

(1) Unzip the exe file with 7-zip, then you will get a directory structure containing the driver files.

(2) Go to windows device manager, select your wifi card to update driver from local computer and set the directory with the extracted drivers. Try to update the driver.

(3) Test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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