• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One - 23-p114

We updated our modem over the weekend and everything else is connecting to the Wi-Fi with no problems. All except my computer. It can find everyone else’s Wi-Fi network but not ours. 

1 REPLY 1
HP Recommended

Hi:

 

Your PC's Realtek RTL8188EE Wi-Fi adapter can only work on the 2.4 GHz Wi-Fi band.

 

HP Pavilion 23-p114 All-in-One Desktop PC Product Specifications | HP® Customer Support

 

Make sure your modem/router is set to work on both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.