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‎06-17-2022 02:38 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a Bluetooth combo Keyboard and mouse and, I have not had them very long keyboard no longer is working but, the mouse is. I have changed out the batteries on the keyboard but not working need help with it.

Category:
3 REPLIES 3

‎06-19-2022 02:17 PM

HP Recommended

Hello @William120 

 

most keyboard mouse combo has a reset/connect button on the back, please try after changing the batteries.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

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ub6424_0-1655669817376.png

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‎06-20-2022 03:55 PM

HP Recommended

This one doesn't have a reset button on it. It is a gamer Bluetooth keyboard and mouse combo

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‎06-20-2022 04:43 PM

HP Recommended

Hello @William120 

 

(1) Remove all batteries from the keyboard and mouse.

(2) Wait a few minutes.

(3) Check voltage (V) of each battery. If you cannot check them take new ones and insert them again.

(4) Then test your keyboard and mouse ...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655764918536.png

Was this reply helpful? Yes No
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