• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-17-2022 02:38 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a Bluetooth combo Keyboard and mouse and, I have not had them very long keyboard no longer is working but, the mouse is. I have changed out the batteries on the keyboard but not working need help with it.

Category:
3 REPLIES 3

‎06-19-2022 02:17 PM

HP Recommended

Hello @William120 

 

most keyboard mouse combo has a reset/connect button on the back, please try after changing the batteries.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655669817376.png

Was this reply helpful? Yes No

‎06-20-2022 03:55 PM

HP Recommended

This one doesn't have a reset button on it. It is a gamer Bluetooth keyboard and mouse combo

Was this reply helpful? Yes No

‎06-20-2022 04:43 PM

HP Recommended

Hello @William120 

 

(1) Remove all batteries from the keyboard and mouse.

(2) Wait a few minutes.

(3) Check voltage (V) of each battery. If you cannot check them take new ones and insert them again.

(4) Then test your keyboard and mouse ...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655764918536.png

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.