Bluetooth disappeared on my Pavillion 23-f364

[MsQ22]

My computer was previous connected to Bluetooth, but there is no way for me to turn it on under Bluetooth & other devices.  I’m trying to connect another wireless mouse & keyboard but can’t.  How can I fix this?

[itsmyname]

@MsQ22 -- if you open the Windows "Device Manager", and click every "plus" on the left edge of the "tree", do you eventually see any information about the BlueTooth adapter inside your computer? If not, then the adapter has completely failed.

A"wireless" keyboard/mouse usually has a small adapter that connects into a USB socket on your computer.

A "BlueTooth" keyboard/mouse can either connect to a similar adapter, or to the BlueTooth adapter inside your computer.

So, which type of keyboard/mouse are you trying to add?

[MsQ22]

Yesss!  I just looked at the back of my computer and I do see two different adapters in the USB ports.  As far as the wireless keyboard & mouse goes, they are actually the ones that come with the computer.  I never used them since the previous ones I had were still good.  

But I don’t see an adapter for the keyboard & mouse that came with the computer. 

[MsQ22]

I’m under Device manager and I do see multiple USB Input Device, but I don’t see anything that says Bluetooth adapter. 

[itsmyname]

@MsQ22 -- if you see two "stubs" connected to those 2 USB ports, they could be the "receivers" for your curreent, or maybe a previous, wireless keyboard/mouse sets.  What labeling is on each stub? What brand are the keyboard/mouse?  If you remove one of those "stubs", does your keyboard/mouse stop working? If so, reconnect the stub, and remove the other stub, and see if all your wireless devices still work.

[MsQ22]

Just found the USB adapter in the box that the mouse came in. 🤦🏾‍♀️

[itsmyname]

@MsQ22 -- so, maybe, your computer NEVER had built-in BlueTooth capability.

So, now that you have found another "stub", you should determine which ones can be disconnected from your computer, with no ill effects, and which one(s) that need to stay connected.

[MsQ22]

Those two were the adapters for the old keyboard & mouse.  I just inserted the new and the mouse is working. I’m trying to get the keyboard working now. 

[MsQ22]

I removed the old ones.  But now I’m wondering if the new one will connect both the mouse and keyboard because I only see one that came with the computer.  

I thought the computer had built in Bluetooth, but I guess not. I just didn’t remember because it’s been some years now since I purchased it. 

[MsQ22]

I got things working now.  The one adapter controls both, the keyboard just needed new batteries.