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Tikvah1
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Bluetooth missing from action center?

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HP Pavilion All-in-One - 24-b114
Microsoft Windows 10 (64-bit)

Hello,

 

I recently received this computer (HP Pavilion 24-b114) as a hand me down for school. I checked its product specifications and it says it should have integrated bluetooth; however, bluetooth doesn't appear in the action center and there's no option to turn it on in settings. Running the Bluetooth troubleshooter tells me the computer doesn't have bluetooth. I looked in services.msc and there are Bluetooth services running, but I just cannot get Bluetooth to work. I've already made sure all drivers were updated. 

 

Any help is appreciated!

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Paul_Tikkanen
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Hi:

 

According to the parts list for that model it does come with built in bluetooth supplied by the Intel 3168 wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=X6F62AA

 

Did you install the Intel bluetooth driver for that model wifi card?

 

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

 

The generic BT driver installed by Windows will not get the BT to work.

 

That would be the only suggestion I can offer...

 

 

 

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Tikvah1
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Thanks for replying --

 

Yes, I have installed that driver you linked to. Still will not appear in action center and no option in settings to turn it on. 

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Paul_Tikkanen
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You're very welcome.

 

Is there a bluetooth device manager category in the device manager?

 

If there is, click to expand that category and make sure the Intel bluetooth adapter is listed, not the generic bluetooth adapter.

 

Yes to that that, then probably one of the two wifi antennas never was, or is disconnected from the wifi adapter.

 

If you see no Bluetooth device manager category, then I would have to conclude the bluetooth portion of the wifi adapter is kaput.

 

 

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Tikvah1
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Hmmm...no, there's no Bluetooth category in device manager. Rats. I guess it is indeed kaput!

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