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SRxy
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Message 1 of 5
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Bluetooth missing

HP Recommended
HP Pavilion All-in-One - 24-b040qe CTO (Touch)
Microsoft Windows 10 (64-bit)

Hi 

I have HP Pavilion All-in-One - 24-b040qe CTO. I lost Bluetooth recently. I downloaded the Realtek and Broadcom drivers from HP website and still the Bluetooth is not showing in Device Manager. 

Any help will be appreciated.

 

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 5
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@SRxy

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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SRxy
Author
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Message 3 of 5
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Hi,

Thanks were responding. It stopped working a few months ago

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SRxy
Author
Level 1
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Message 4 of 5
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I did not make any software or hardware changes. Bluetooth is not showing in Device manager. I downloaded the drivers from HP website but it is still not showing.

Thanks for your help

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Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,548
Message 5 of 5
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@SRxy

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. 

Let's uninstall the Bluetooth device:

  • Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.
  • Clicking enable device for the bluetooth card
  • In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.
  • On the confirmation screen, click Uninstall. The device is removed from the list.
  • Restart the computer to reset any wireless connections.
  • Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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