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‎03-26-2019 11:43 AM

HP Recommended
Product: Bluetooth mouse Z5000
Operating System: Mac OS X 10.10 Yosemite

Hello,

I cannot connect my new wireless HP Bluetooth mouse to my Macbook air. Bluetooth is on, mouse button is ON, battery is in, but the mouse light is off and there is no connection between Macbook and mouse. Could somebody explain what I shoud do, please?

Thank you!

 

Clementine3

 

1 REPLY 1

‎03-28-2019 12:29 PM

HP Recommended

@Clementine3


Welcome to HP Support Community

 

Have you tried the Mouse with a Windows PC?

 

Please try replacing the Batteries and if the Mouse light doesn't come on with new Batteries, please contact HP Support for replacement Mouse if it's within Warranty

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

 

 

KrazyToad
I Am An HP Employee

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