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Graco
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Bluetooth not working on my HP ENVY Phoenix h9-1355

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HP ENVY Phoenix h9-1355
Microsoft Windows 8 (64-bit)

Hi - the bluetooth on my HP Envy h9-1355 does not work. It cannot detect ANY bluetooth devices, and I have tried many of them (all of which work with other computers, phones, etc).

 

When I try to connect, it seaches until it times out.

 

Any advice?

 

I REALLY do not want to reinstall Windows, as I have a lot of work and software that I need to protect at the moment.

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Paul_Tikkanen
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Hi:

 

What model wifi adapter does your PC come with?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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Graco
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Integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n featuring Dual-band (2.4GHz and 5GHz) 2x2 MI...
Figure : Wireless card - top view
  • Form factor: PCI express half-length mini card
  • Wireless standard: 802.11 a/b/g/n
  • Bluetooth support: Bluetooth 4.0
  • Data rates:
    • 802.11b: 1, 2, 5.5, 11 Mbps
    • 802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mbps
    • 802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps
  • Antennas: 2 embedded dual band antennas
  • Data rate: up to 150 Mbps
  • Operating range: depends on environment
  • Supported security protocols:
    • Wired Equivalent Privacy (WEP) supports modes that have 64-bit, and 128-bit keys
    • Support for WPA-PSK and WPA2-PSK in Windows
    • AES-CCMP: 128 bit in hardware
    • 802.1x authentication
    • WPA, WPA2: 802.1x. WPA-PSK, WPA2-PSK, TKIP, and AES.
    • WPA2 certification
    • IEEE 802.11i
    • WAPI
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Graco
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Capture.JPG

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Paul_Tikkanen
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Hi:

 

According to your screenshot, your PC has the Broadcom wifi adapter.

 

The only suggestion I can offer would be to see if updating the W8 Broadcom bluetooth driver to a newer version gets the BT to work again.

 

12.0.0.9050 Rev.J    Oct 27, 2014   Windows 8 (64-bit)

 

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69489.exe

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