Bluetooth not working on my HP Pavillion

[jdesmoineaux]

I bought this laptop in febuary 2016, and have had no problems. i recently obtained headphones i wanted to connect via bluetooth, to find that i cant find bluetooth anywhere on my laptop. i know it was included when i bought the laptop, but now i have no way of retreiving it. ive tried accessing it thru administrator profile, restarting my computer, uninstalling and reinstalling the drivers suggestedby HP for my laptop, nothing works! serial number: [Personal Information Removed] product number: K8Y43AV can someone please show me how to fix this?!! 

[Paul_Tikkanen]

Hi:

Bluetooth networking is dependent upon the model wifi card your notebook has.

Please post the full name and model number of the wifi card your notebook comes with.

If you don't know that info offhand, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[jdesmoineaux]

It's a realtek wireless lan rtl8188ee something along those lines my computer is restarting and I don't have access to the exact name right now

[Paul_Tikkanen · Accepted solution]

If you are sure that the notebook has the RTL8188ee wifi card, then your notebook does not come with built in bluetooth networking.

The only Realtek wifi card that has bluetooth which the 15z-ab000 CTO model series came with, is the RTL8723BE wifi card.

There is nothing to fix.

If you want bluetooth networking, you would have to replace the RTL 8188EE wireless card with the Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter    HP Part # 792610-005, or purchase an external USB bluetooth adapter.

[jdesmoineaux]

Darn I could've sworn I had purchased it with the other card.....neither is mentioned looking at my receipt for when I "built" the laptop for my order...thank you for clearing it up tho

[Paul_Tikkanen]

You're very welcome.