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HP Recommended
HP Pavilion All-in-One - 23-q214
Microsoft Windows 10 (64-bit)

My bt stopped functioning properly. It started to switch on and off meaning every time I would turn it on, a couple of seconds later it would freeze up and I would have to click it to start it again. Once frustrated I tried to trouble shoot as advised by Microsoft suggestion. I turn bt on and off numerous times but the problem persisted. The next suggestion was to uninstall, restart computer and the drivers would automatically restore it. That did not happen. Now bt is nowhere to be found and I have been using the touch screen to do all of my work. I've downloaded all the bt driver downloads that hp has on their web page but bt is gone. Any help on this would be appreciated.

1 REPLY 1
HP Recommended

Hello @overit3 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we talk about the <bluetooth> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

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