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Girdon5low
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Brand new all in one pavilion all in one 24 drops 8nternet both wired and wireless after a couple of

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Pavilion all in one 24
Microsoft Windows 10 (64-bit)
The Internet works for a couple of minutes then just stops I have tried both wireless with home Internet provided by Sky and wired as well as mobile.. All stop until I restart the machine and it happens every time. I cannot connect to the Internet long enough to download anything to check what is happening!!!!!
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A4Apollo
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Hi! @Girdon5low, Welcome to HP forums.

 

I understand you have wired and wireless issues with your PC.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

Is the wireless driver listed in device manager?

 

Do you see the lights glowing next to the ethernet port?

 

Please share the wireless driver name listed in the device manager.

 

Please provide the product number of your PC to assist you better.

 

As you mentioned your PC randomly disconnects from the wired and wireless network.

 

Update the BIOS and wireless drivers on your PC using HP support assistant.

 

Try the steps recommended below.

 

Manually change network settings

 

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

 

 

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

 

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists, uninstall the wireless drivers from device manager and install the drivers using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Girdon5low
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Hi Mr Robot,

 

I had only installed Windows updates to the new pc - model Pavillion All in One 24 r012na

I have gone back to the previous version of windows and this has helped the internet connection. It still does start with a slow downspeed of 1mbps and will eventually go to the usual 12mbps. it is not stopping now which is good.

I had done all update checks through the HP Support Assistant and non were due.

Wireless driver is showing in device manager

Ethernet has light on it

Manually changed network settings - below is settings after doing what you sugested

 

Gordon

 

2018-04-12.png2018-04-12 (1).png

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A4Apollo
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@Girdon5low, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us again.

 

As you mentioned the issue still persists after trying out the steps.

 

I have checked the records and found the wireless drivers for Windows 10 directly from the Realtek website.

 

Please download and install the wireless driver from this link: https://hp.care/2EGSnqy

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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