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Can't get new bluetooth keyboard/mouse to pair

HP Recommended
Pavilion 24-R124
Microsoft Windows 10 (64-bit)

Brand New Purchase.  Came with Bluetooth Keyboard and Mouse.  I can't get the computer to recognize them or pair.    New batteries, checked all possible things I can think of including asking the modem to link.  The light goes on on the bottom of the mouse but not on the keyboard.  

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Message 2 of 2
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HP Recommended



Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 


I do see from the post that you've tried most of the steps by yourself. Kudos to you for that. 🙂


However, I would recommend you to check out this document and try the steps, to get it working.


Keep me posted. 🙂

I am an HP Employee

0 Kudos
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